| Abstract: | 醫療產業面臨健保及勞動法令缺乏彈性環境下，需要將企業管理之精髓注入醫院管理中，而醫院行政中階主管就扮演重要的角色。所以，本研究採用決策實驗室法（Decision Making Trial and Evaluation Laboratory, DEMATEL）與結合分析網路程序法（Analytic Network Proccss, ANP）針對醫院行政中階主管管理才能項目之評選進行分析。先用DEMATEL探討各構面與管理才能項目間的關聯度及原因度，得到醫院行政中階主管管理才能評選項目，在完成關關聯度確認後，因其項目間彼此有因果關聯並非獨立，故用ANP相依性去計算權重。本研究所達成的之研究結果如下：一、DEMATEL構面分析中，人格特質是中階主管的管理才能中最重要的構面，管理才能項目分析發現，中階主管被重視的管理才能分別為領導力、建立團隊、積極性、激勵能力、以身作則、持續學習態度、跨部門溝通、行動與執行力、組織認同等九項，藉以建立立管理才能項目層級架構。二、再透過ANP法分析發現，醫院所重視的行政中階主管之權重程度分別為領導力（0.139）、組織認同（0.129）、積極性（0.126）、以身作則（0.113）、持續學習之態度（0.103）、建立團隊（0.102）、激勵能力（0.101）、跨部門溝通協調（0.095）、行動及執行力（0.091），再透過確立管理才能項目權重，建構一套具有權重標準的醫院中階主管才管理才能評選模式。本研究建議個案醫院可依據研究結果，透過確立的管理才能項目權重，建立一套具有權重標準之醫院行政中階主管評選模式。未來在評選行政中階主管及進行人力資源活動時之參考依據，如應用在選才系統、績效管理系統、晉升輪調計畫、領導力發展訓練等相關制度，使期協助每位行政中階主管管理才能符合組織需要，增強組織競爭力，進而維持組織的競爭優勢。關鍵字：醫療業、管理才能、決策實驗室法、分析網路程序法
The environment of hospital administrations is confined by the health insurance and new labor policies recently. In order to overcome the limitation, the essence of business management needs to be involved in hospital administrations. However, the staff of middle administrators is an important role to decide the result of this affair. In our study, we aim to use the DEMATEL with combining the ANP method to explore the better analysis solution to construct the best middle administrators of the hospital administration by using the competence-based managerial talent selection criteria. We first explore the degree of the relationship among the various management talents of facing all hospital administrations by DEMATEL to obtain the suitable evaluated items for the management talent selection criteria. After comparing the degree of the relationship of the evaluated items, the project shows that the results of items with each other are not independent but causal relationship. Therefore, ANP method is proposed to calculate the weights of dependency.The results of this study are as follows:1. To analysis the relationship of the evaluated items by DEMATEL, the personal characteristics are the most important face of all management talents for middle administrators. The highly respected items of management talents are listed as follows: Leadership, Teamwork Creating, Proactive, Encouragement, Leading by Personal Example, Keep Learning, Communication with Others, Active and Executive, and Identify with Organization, in order to set up the hierachical framework of the competency indices.2. After the analysis of ANP, the weights of management talents for middle administrators concerned by the hospital are that Leadership is with 0.139, Identify with Organization is with 0.129, Proactive is with 0.126, Leading by Personal Example is with 0.113, Keep Learning is with 0.103, Teamwork Creating is with 0.102, Encouragement is with 0.101, Communication with Others is with 0.095, Active and Executive is with 0.091. Then through the establishment of the weights of managerial competence items, the study consturcts a compentence-based selection model of hospital middle administrators.According to the results, the hospital of case study is suggested to construct a project of management talent selection criteria and then to set up a managerial competence model for hospital middle administrators with a weighting standard. In the future, it should be considered as an important reference to apply it to their recruiting and task achievement management systems, the job promotion and rotation, in addition to the leadership development and training programs. It is expected to build up each middle administrator with higher abilities to enhance the hospital competition and advantage. Keywords: Medical industry, Managerial competency, DEMATEL, ANP? |
