TTQS專業輔導顧問工作投入與工作滿足之研究;The Study of TTQS Professional Counseling Consultants Job Involvement and Job Satisfaction

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Title:	TTQS專業輔導顧問工作投入與工作滿足之研究;The Study of TTQS Professional Counseling Consultants Job Involvement and Job Satisfaction
Authors:	侯秉良;HOU, PING-LIANG
Contributors:	勞工關係學系碩士在職專班
Keywords:	工作投入;TTQS 專業輔導顧問;工作滿足;Job involvement;TTQS professional counselor;Job satisfaction
Date:	2017
Issue Date:	2019-07-17 10:46:02 (UTC+8)
Publisher:	勞工關係學系碩士在職專班
Abstract:	政府為協助企業提升企業內部整體人力素質，制定「人才發展品質管理系統」(Talent Quality-management System, TTQS)，由評核委員、輔導顧問以及訓練講師組成服務團隊，有效提升專業服務品質協助公民營機構順利導入TTQS。其中，輔導顧問是協助受輔導單位建置以TTQS 系統為基礎架構之教育訓練體系，針對系統內容及需要提出改善建議。公民營機構推動TTQS 時，除了需要高階主管支持和承辦人員的努力之外，輔導顧問扮演非常重要的角色。本研究主要是要了解專業人士擔任TTQS 輔導顧問的動機，和影響輔導顧問工作投入及顧問輔導工作滿足的相關因素。本研究以TTQS 輔導顧問為研究對象，採用問卷調查及訪談方式，並經過分析整理後獲得以下發現：一、專業人士擔任輔導顧問的主要動機為可以將所學應用於工作中，並對日後轉職做準備以及協助廠商提升辦訓能力及改善人力資源體質。二、輔導顧問對於TTQS 輔導工作的態度主要來自於對這份工作的專業。三、影響輔導顧問的工作投入及工作滿足主要來自於受輔導單位(廠商)的態度。四、輔導所獲得的經濟報償對顧問不是最重要的，回饋社會才是重要。五、輔導顧問對於TTQS 專業應用程度高，盡量滿足受輔導廠商的需求。 For helping the enterprises to improve its employees’ competencies, the government implements the Talent Quality Management System (TTQS). A special team, composed of assessment committee, counselors and training instructors, is formed to secure the quality of professional services for the organization that institutes TTQS.In the special team, the counselor is assigned to assist organization embedding the TTQS system into its training system. In order to promote TTQS, counselors play a very important role in addition to the supports from high-level management and training staffs.The main purpose of this study is to explore the motivation of professionals to be TTQS counselors and the relevant factors that affect the job involvement and jobsatisfaction of TTQS professional counselors. In this study, the author conducted asurvey and interviews to gather data from TTQS counselors. Based on the analysis ofboth statistics and interviews, the author found the following important findings:1.The benefits of future career development and helping organization are the main motivations of professionals to become TTQS counselors.2.Counselors’ attitude toward the TTQS project is the enthusiasm as a professional helper.3.Organization’s determination and supports to the TTQS project influence TTQS counselors’ job involvement and job satisfaction.4.To the TTQS counselor, contribution to the industry is more important than the financial compensation they received.5.TTQS counselors are striving to fulfill organizations’ needs in building and improving TTQS.
Appears in Collections:	[勞工關係學系] 學位論文

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