工作壓力源對職家衝突與壓力效應之影響-從即時通訊軟體應用角度之探討;The Impact of Work Stress on Conflict and Pressure on Work and Family Professionals - A Discussion from the Application of Instant Messaging Software

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Title:	工作壓力源對職家衝突與壓力效應之影響-從即時通訊軟體應用角度之探討;The Impact of Work Stress on Conflict and Pressure on Work and Family Professionals - A Discussion from the Application of Instant Messaging Software
Authors:	宋敏綺;SUNG, MING-CHI
Contributors:	資訊管理學系碩士在職專班
Keywords:	壓力效應;職家衝突;科技壓力;工作壓?;Work-family conflict;Technostress;Work-related stress;stress effect
Date:	2017
Issue Date:	2019-07-17
Publisher:	資訊管理學系碩士在職專班
Abstract:	工作和家庭生活對現今職家男女而言是最重要的生活領域，個人均需滿足或履行工作或家庭角色之責任。但因資訊科技的發展與普及，造成了工作與家庭角色及時間的分野有愈來愈糢糊的趨勢，科技雖然可以創造利益(降低成本及溝通時效)，但同時也形成壓力。像是行動裝置、即時通訊等這些科技都具有無所不在的特性，再加上網路系統，更是可以不分時間及地點傳輸訊息、溝通聯繫，增加工作者額外的工作負荷及工作家庭衝突。本研究將探討工作壓力、職家衝突及壓力效應之間的影響，更延伸探討使用智慧型行動裝置之即時通訊軟體做業務溝通之行為，會與工作壓力及工作家庭衝突造成何效應。本研究採用網路問卷收集樣本資料，並透過社群網站、即時通訊工具以及電子郵件發送問卷。本研究預定以壓力理論以及職家衝突模式之構念，加上科技壓力做相關因素探討。資料分析方法採結構方程模式，並以SPSS及 SmartPLS 作為主要統計分析工具，驗證研究模式中各變數的因果關係。研究結果如下：(一)工作壓力會「正向」影響工作家庭衝突(二)工作負荷與工作家庭衝突間無正相關 (三)科技侵犯會「正向」影響工作家庭衝突(四)科技超載與工作家庭衝突間無正相關(五)工作家庭衝突會「負向」影響工作滿意度 (六)工作家庭衝突會「負向」影響家庭滿意度 (七)工作家庭衝突會「負向」影響工作身心健康。 Work and family life are the most important areas of life for men and women in work today, and individuals are required to meet or fulfill the responsibilities of work or family roles. However, the development and popularization of information technology can create benefits (reduce costs and communication time), and also create pressure. Resulting the boundaries in the work and family roles (time) of the increasingly blurrend trend, Such as mobile devices, instant messaging and other technologies are all ubiquitous and features, pervasive coupled with the network system, but also regardless of time and place to transmit messages, communication links, increase the work-loading of workers and work-family conflict.This study will examine the impact of work-related stress, work-family conflict, and further explore the effect of communication with the instant messaging software using intelligent mobile devices to work with work-related stress and work-family conflict. This study uses a web-based questionnaire to collect sample data and send a questionnaire through community sites, instant messaging tools, and e-mail. This study is intended to use pressure theory and work-family conflict model, coupled with the technical pressure to do the relevant factors. The data analysis method was used to model the structural equation, and SPSS and Smart PLS were used as the main statistical analysis tools to verify the causal relationship between the variables in the research model. The results are as follows:(1)The work-related stress will positively affect the work-family conflict.(2)There is no positive correlation between work-loading and work-family conflict.(3)Scientific and technological violations will positively affect the work-family conflict.(4)There is no positive correlation between the overloading of scientific technology and Work-family conflict.(5)Work-family conflict can negativly affects job satisfaction.(6)Work-family conflict can negativly affects family satisfaction.(7)Work-family conflict can negativly affect the physical and mental health.
Appears in Collections:	[資訊管理系研究所] 學位論文

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