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    Please use this identifier to cite or link to this item: http://ccur.lib.ccu.edu.tw/handle/A095B0000Q/761


    Title: 飯店業職場安全衛生保護措施適切性之探討-以第一線服務人員為例;The Appropriateness about Protection of Workplace Safety and Hygiene in Hotel Industry-Take Frontline Service Staff for Example
    Authors: 李玟蒨;LI, WEN-CHIAN
    Contributors: 勞工關係學系碩士在職專班
    Keywords: 飯店業;職場安全衛生;職場危害;保護措施;Hotel industry;workplace safety and hygiene;workplace danger;protection
    Date: 2017
    Issue Date: 2019-07-17 10:46:07 (UTC+8)
    Publisher: 勞工關係學系碩士在職專班
    Abstract:  飯店業屬於中華民國所定之第三級產業服務業的一環,更屬於職場保護的一環,惟飯店與一般公司不同的是,因其身為公共場所並為消費者而存在,除像一般產業於勞動、商業與環境部分受勞動部、環境保護署、與商業司…等機構管轄外,同時也就消費者與公共安全受衛生福利部、交通部觀光局、消費者保護會…等機構所管轄。其除了要遵守商業規範、維護勞工權益外,亦要維護消費者之權益,比其他產業需要注意到更多的規範,飯店業針對職業安全衛生區塊之安全衛生保護措施因其非屬易產生重大危害特殊作業場所或職業,因此並無特別法規單獨規範,在此種狀況下,飯店業之安全衛生措施非常值得令人探討。本研究共訪談十二位飯店業主管與員工,了解飯店之職場安全衛生保護措施。  本研究發現,飯店業就職者對於職場安全衛生的意識稍嫌薄弱,不知道或不認為所遇到的職場安全衛生危害是屬於職場所引起,進而影響到對於職場安全衛生危害保護措施的責任歸與與權益爭取的認知,而目前飯店所提供的保護措施是不妥適的,無法提供勞工足夠的保護,政府所提供的保障由於缺乏適當的宣導與稽查導致勞工對這部分較為無感。  本研究建議從三個方面著手,雇主部分,希望能夠做好保護措施以避免不安全的設備、環境以及不安全的動作,提供勞工個人適合且充足的護具,並給予正確的宣導與訓練,搭配日常的檢查以確保勞工有執行雇主提供的保護措施。政府部分希望能夠在正確的管道多加強宣導以及提供培訓教材與講座,使勞工與雇主能夠更了解正確的資訊,讓勞工在權益受損時知道如何進行爭取。最後是勞工的部分,希望能夠自立自強,除去政府與雇主所提供的保障外,要自律遵守安全的規定,並且勇於維護自己的權益。
    According to the rule of Republic of China (Taiwan) , Hotel industry is a part of the service industry, and is also under the workplace protection. Hotel is different with other companies that it exists for public and consumer. Therefore, it does not only need to follow the rule of Ministry of Labor, Environmental Protection Administration, Department of Commerce..etc. but also need to follow the rule of Ministry of Health and Welfare, Tourism Bureau..etc. Hotel needs to protect both consumers’ and labors’ right, that it need to watch out more rule and standard than other industry. Working at Hotel is not dangerous so the government doesn’t make a special law for it. It’s worthy to research how Hotel protects its employees. Twelve managers or staffs were interviewed in this research to know what protection Hotels do provide to employees and if that is appropriate.The research shows that the staffs in Hotel rarely know the knowledge of the safety and hygiene of workplace. They don’t know or think the dangers they met were caused by the workplace. It leads to the consequence that they don’t fight their right against the Hotel. The protection provided by Hotel is not enough and suitable. It can’t make employees 100% safe. There is not appropriate propaganda and check by government that makes labors do not know the related information.Finally, I recommended government , employers and employees for better protection of employees in Hotel. Government should have more propaganda and training materials appears to Hotels’ employers and employees. Employers should avoid un-safety equipment ,workplace and behavior. Providing personal protective garments and training. After that , Hotels should check if the employees equipped themselves and follow the directions. Employees should follow the directions and collect relevant information to protect yourselves.Keywords: Hotel industry, workplace safety and hygiene, workplace danger, protection
    Appears in Collections:[勞工關係學系] 學位論文

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